RETURNS AND FAQ

Gorilla Brigade

RETURNS AND FAQ

What are your Returns and Cancellation Policies? 

Damaged Print
If you have received a damaged print, simply send an email to [email protected] with a photo of the damaged print and we will resend a print to you at no additional cost.

The shipping time to ship out a print is generally 8-10 business days and 14 days internationally. A tracking number is issued so you will be able to track the parcel. 

Cancelling An Order 
If a print has not been shipped out and no shipping tracking number has been issued and you would like to cancel an order, send an email to [email protected] and we'll give you a full refund. No questions asked. 

If the tracking number has been issued, that means the parcel has been shipped and the sale is final. 

Shipping 
The shipping time within North America is approximately 8-14 days and approximately 3 weeks to Europe and elsewhere. A tracking number is issued for each package and sent to the buyer when shipped. All parcels are shipped by Canada Post. 

Large prints are shipped in a tube and smaller (10x13") prints are shipped in bubble mailers. 

What is your real name?
Riad.

What are giclée prints?
These are fina-art archival prints. The inks and the paper used are high quality archival materials. The inks are pigment-based (using 10-colour Epson UltraChrome® HDX ink set) instead of dye-based and are printed on specialty paper designated as archival. This is the reason for the higher price point. These prints will last over 150 years without fading (no joke!).

What is the Gorilla Brigade?
A former identity. The name was cool so I kept it. I'm the only artist involved. It's not a collective.

Do you take commissions?
Yes. Use the contact form to send a request.

Do you exhibit?
Sometimes.

Do you ship worldwide?
Yes.

Which are your preferred mediums?
Oil, charcoal, watercolor, graphite and everything else I can get my hands on. 

Where are you located?
Arguably the greatest city in the world, Toronto.

Do you teach or have any video demos?
No to teaching. There are some short process vids on my Instagram account (@gorillabrigade) and YouTube account (/thegorillabrigade)

How long does shipping take?
Within North America, usually 8-10 days. Europe, a couple of weeks at most. Everywhere else, 2-3 weeks. These are estimates. All packages are tracked. 

Why do you call yourself the big bad gorilla?
What else would I call myself?

:)